FAQ
Questions estate agents ask
Straight answers about how Sara follows up your viewings, the compliance, and what it costs.
Can’t see your question? Book a demo and ask us directly — or read how it works first.
Will my clients hate getting a call from an AI?
It's 2026 voice, not a robotic IVR — most applicants don't clock it, and Sara says she's AI if asked. The real alternative is an impersonal SMS blast or no call at all. You hear every recording, so if one is ever off, we tune it.
How is this different from the SMS feedback tools I already use?
An SMS asks one question and waits; Sara has a conversation. She captures feedback for your vendor reports, learns each buyer's real criteria, texts them matching listings, and spots the ones who also have a property to sell — things a one-way text never surfaces.
I already chase viewing feedback myself — why do I need Sara?
Because it's the task agents say they hate, and it's the first thing to slip on a busy day. Sara calls 100% of applicants within a day, every time, which frees your negotiators for viewings and valuations. You can still call the hot ones yourself.
Is it GDPR-legal to have AI call my applicants?
You remain the data controller and are already contacting these applicants lawfully under legitimate interest; Vevila acts as your processor, like your SMS feedback tool. We provide a DPA, Sara discloses she's AI if asked, and every call is recorded.
How soon after a viewing does Sara call?
Within about a day of the viewing — prompt enough that the property is fresh in the buyer's mind, without the awkwardness of calling minutes after they leave. If someone doesn't pick up, she tries again and follows up by text.
What does Sara actually do on the call?
She asks how they found the property, captures feedback, confirms what they're looking for (area, bedrooms, budget), offers to text matching listings, and gently checks whether they also have a place to sell — then logs it all for you.
How does Sara find valuation leads?
Many buyers need to sell before they buy. When an applicant mentions they have a property to sell, Sara flags it so you can offer a valuation — often your next instruction.
Which portals and markets do you support?
Vevila syncs your live listings from Rightmove in the UK and Hemnet in Sweden, refreshed daily, so Sara always references the right properties.
Does Vevila work with my CRM?
Yes — Vevila isn't a CRM and doesn't replace one. It does the follow-up call and works alongside whatever system you already use. There's no migration.
Do I need new phone numbers or hardware?
No. We provision Sara's number and sync your listings from your portal profile — there's nothing to install, and most agencies are live in minutes.
Can I hear Sara before I commit?
Yes — book a demo and we'll show you Sara handling a sample buyer enquiry on one of your own live listings, so you hear exactly what your applicants would.
How much does Vevila cost?
A simple flat monthly subscription with a money-back guarantee — no setup fee and no per-seat pricing. See the pricing page for current terms.
See Sara on one of your own listings.
Drop your agency's website and we'll show you the call your viewing applicants would get the day after a viewing — on a real property of yours.